Specialized agencies like MPI Conseil are flourishing and offer various services dedicated to businesses, communities, and other organizations. Many business leaders are already using their expertise, but many others are still hesitant. Indeed, those who have not yet mastered the concept are hesitant to take the plunge. Let’s talk about mediation in business. What is the role of the mediator? Zoom.
The business mediator resolves conflicts
If we had to summarize his role, it would be to resolve conflicts concerning companies. Companies can call on this expert to take charge of a collective dispute or one that only opposes two people. This dispute can be internal, that is to say between employees. It can also be “external”, that is to say between the company and external interlocutors:
- Customers
- Suppliers
- External service providers
- Administrative or financial bodies
Depending on the case, the mediator has different objectives to achieve. For example, this may involve restoring a relationship of trust between the company and customers or suppliers. The corporate mediation procedure may also be initiated to ensure strategic independence and the development of a brand. The process may also aim to strengthen the responsibility of sector managers.
When to opt for corporate mediation?
Business mediation is highly recommended when the conflict requires impartial, independent, and neutral support. This is especially the case when the various protagonists are in denial and tell themselves that it will pass.
It is also appropriate to call upon a mediator when the company invites the people directly concerned to resolve the problem between themselves when being too absorbed by the conflict in question, they are simply not capable of doing so. The last scenario requiring mediation in a company is when the dispute has become so serious that both parties resort to threats, sanctions, pressure, etc. At this stage, the conflict generates costs and takes time. The intervention of a professional mediator is then strongly recommended before any legal proceedings.
How to become a business mediator?
A career in corporate mediation requires first and foremost a strong personal motivation that will be confronted with the professional and economic realities of companies. Candidates for this profession must demonstrate great interpersonal skills. A great capacity for adaptation is also essential since the profile of the conflict and the protagonists involved varies from one mission to another.
Regarding the skills required to work in corporate mediation, applicants must have completed initial training focused on communication with a specific approach to understanding the relationship, strategies, and interactions of communication. Continuing training to deepen these skills is an additional asset.
This win-win solution is booming and more and more companies are using it to resolve conflicts quickly and efficiently. It is economical and confidentiality is guaranteed. Mediation seems necessary for the good of your company, but you are still hesitant? Discover in this publication 5 advantages of this approach.